HOW TO PLACE AN ORDER

1. Please email us with the following details:

• Group / Tour name
• Hotel reservation name
• Date, time & location for pick-up and delivery
• Number of pieces

2. After you approve the quotation and place your order, we will coordinate with you to finalize the operational details.

COUNTING YOUR LUGGAGE

Each individual item counts as "1 piece."

HOTEL PICK-UP & DELIVERY

Please ensure that the tour guide leaves the luggage at the hotel front desk by the agreed time.Our team will collect it after that time.

• Inform front desk of the exact piece count at drop-off
• Delivery will be made to the hotel front desk
• We verify piece counts and obtain a signature at each handoff
• If the tour guide is present on-site, we will ask the guide to sign.

PORT & AIRPORT OPERATIONS

As previously arranged with the travel agency, our staff will stay in contact with the tour guide by phone while carrying out the luggage handover on the day of the service.

DAMAGE POLICY

We inspect all items for damage at pick-up and photograph any pre-existing damage for our records.

ITEMS WE CANNOT ACCEPT / COVER

• Valuables
• Antiques
• Computers, Tablets, and Precision Equipment
• Cash
• Securities
• Live animals / plants
• Perishables
• Liquid containers

BILLING & PAYMENT

Invoice Schedule	Calculated at the end of each month
Payment due	By the end of the following month
Transfer fee	Borne by the client
Paper invoice	Available upon request
Piece count overage	Additional charges will be invoiced.

CANCELLATION FEES

Up to the day before (incl. rescheduling)	NO CHARGE
Within 1 week of the operation date	Please contact us by phone first.
Cancellation on the Day of Service	100%
If no luggage is handed over on the operation day.	100%
Natural disaster/ transportation disruptions	CASE BY CASE